AI-User Disclosures
Overview
This page explains how MEDvidi uses AI in different contexts. We keep patient-friendly summaries separate from full legal notices so you can quickly see what the tool does, what it doesn’t do, and how your information is handled.
Consent to Use Ambient Intelligence Tools
MEDvidi, in collaboration with your provider, is using certain artificial intelligence (AI) enabled ambient listening (ambient intelligence) tools to support our providers when providing care to you.
What are ambient intelligence tools?
How will it affect you?
How do ambient intelligence tools impact the privacy and security of your health information?
Who do you contact with additional questions?
Your agreement and acknowledgment
AI Chatbot & Voice Agent Disclosure and Notice
Introduction
Nature of Service
Information Collection and Use
Categories of Information Collected
When interacting with our AI chatbot, we may collect and process the following categories of personal information, including Protected Health Information (PHI) as defined under HIPAA:
- Identifiers (name, email address, IP address, unique personal identifier)
- Communication content (messages, inquiries, responses)
- Call audio recordings and call transcripts (for voice interactions)
- Internet or electronic network activity information (browsing history, interaction data)
- Geolocation data (as permitted by law and with appropriate consent)
- Health-related information provided by the user
- Inferences drawn from the above information to create a profile reflecting preferences and characteristics
Purpose of Collection and Use
We collect and use personal information, including PHI, for the following purposes:
- Providing the requested services and responding to user inquiries
- Improving and maintaining the quality and safety of our AI Agents
- Debugging to identify and repair errors that impair functionality
- Preventing, detecting, and investigating security incidents
- Protecting against fraudulent or illegal activities
- Ensuring the physical safety of users where applicable
- Conducting internal research and technological development
- Complying with legal and regulatory obligations, including HIPAA requirements
Disclosure of Information
We may disclose personal information, including PHI, to the following categories of third parties in compliance with HIPAA and other applicable laws:
- Service providers who help deliver our AI Agent services and are bound by Business Associate Agreements (BAAs) as required under HIPAA
- Third parties that assist with operating our business, provided they comply with HIPAA requirements
- Legal and regulatory authorities when required by law
- Affiliated companies within our corporate group, subject to HIPAA compliance
Sensitive Personal Information and PHI
Limited Use of Sensitive Personal Information and PHI
We limit the use and disclosure of sensitive personal information and PHI to purposes necessary to provide the AI Agent services you have requested. We do not use or disclose sensitive personal information or PHI for the purpose of inferring characteristics about you unless explicitly permitted by law or with your express consent.
Right to Limit Use
You have the right to limit the use and disclosure of your sensitive personal information and PHI. To exercise this right, please contact us at team@medvidi.com or use the form on contact page.
Data Security
We implement and maintain appropriate technical, administrative, and organizational security measures to protect your personal information and PHI from accidental or unauthorized destruction, loss, alteration, disclosure, or access. These measures are regularly reviewed and updated to ensure a level of security appropriate to the risk and in compliance with HIPAA’s Security Rule.
User Rights and Choices
Access and Control
You have the right to:
- Access the personal information and PHI we collect about you
- Request deletion of your personal information and PHI, subject to HIPAA’s retention requirements
- Correct inaccurate personal information and PHI
- Limit the use and disclosure of your sensitive personal information and PHI
- Opt-out of the sale or sharing of your personal information, if applicable
How to Exercise Your Rights
To exercise any of these rights, please contact us at team@medvidi.com or use the form on contact page.
Changes to This Notice
We may update this Notice periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Notice on our website or within the AI Agents experience.
Contact Information
If you have questions or concerns about this Notice, our privacy practices, or your rights under HIPAA, please contact us at team@medvidi.com or use the form on contact page.