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Good4.01877 reviews
 
4.0
 
Good1877 reviews
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Amy 
 
11 November 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Seven months ago, I left MEDvidi a five-star review that said:

"Have had a few issues with the app but overall everyone is incredibly responsive. There is a customer care representative named Sarah that was wonderful recently with an app issue and she just took care of it right away. Medvidi is a wonderful provider group and they always make my life easier!"

UPDATE: November 11, 2026

Well, here we are seven months later, and apparently, Sarah is still out here being a rock star!

I discovered my original review today while preparing to write another one about her. I'd completely forgotten that I had already recognized Sarah by name! That tells me something important: Her exceptional customer service isn't a one-time occurrence. It's who she is.

I've been a MEDvidi patient for quite some time. Finding consistent, accessible ADHD treatment as an adult has been challenging, and I genuinely appreciate the care I've received, particularly from Dr. Christine Ryan.

However, MEDvidi's administrative processes can sometimes be extraordinarily frustrating.

Beginning in June, I made numerous attempts to obtain my medical records. Despite following the requested procedures, months passed without resolution.

In September, I experienced another nightmare when a prescription wasn't received by my pharmacy. Despite repeated calls, emails, and portal messages, the situation remained unresolved. I ultimately had to cancel a flight to my daughter's gender reveal celebration and pay another $159 for a second appointment to prevent an interruption in essential treatment.

Thankfully, Dr. Christine Ryan immediately addressed the prescription issue and helped me make a rescheduled flight the next morning.

But I still had unresolved administrative concerns, including my medical records and the additional appointment charge.

And then Sarah stepped in. Again!

Sarah listened. She reviewed the history of my concerns, understood what I had already tried, and actually did something about it.

She advocated for my refund despite the company's usual policy. She also helped me navigate the medical records requirements, ensured I submitted exactly what was needed, and followed through until I finally received the records I'd been requesting for months.

What makes Sarah extraordinary isn't simply that she resolved these problems. It's how she treated me throughout the process.

She didn't criticize colleagues, blame the company, make excuses, or offer empty promises. She was compassionate, professional, persistent, and genuinely committed to helping.

Most importantly, she treated me like a human being rather than another customer service ticket.

I've spent more than 30 years in healthcare, behavioral health, social services, and leadership. I've managed complex operations, supervised employees, and advocated for people navigating difficult systems.

I recognize exceptional service when I see it.

Sarah is exceptional.

I sincerely hope MEDvidi's leadership recognizes what an extraordinary employee they have. People like Sarah don't just resolve complaints. They restore trust, preserve relationships, and remind patients why they chose an organization in the first place.

Despite my administrative frustrations, I continue choosing MEDvidi because I value the care and the people who make that care possible.

Sarah, thank you for hearing me, advocating for me, and following through when I was running out of patience and options.

You were wonderful seven months ago, and you're wonderful today.

You're an absolute rock star, and MEDvidi is incredibly fortunate to have you.

Five stars then. Five stars now. Every single one well deserved.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 David J 
 
10 November 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Great service. Nice to have a place to go that's straight forward.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Terri Burke 
 
6 November 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Very pleased
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 John Skelton 
 
5 November 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Dr. Griggs is very thorough and meets my needs as a patient consistently.  The office staff is efficient in solving problems also.
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 Jennifer Jackson 
 
5 November 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
Very kind a and afficent
  
 
 
 
 
 
 Posted on Google  
 
 
 
 
 
 shanda mcclure 
 
3 November 2026
 
 
 Trustindex verifies that the original source of the review is Google. 
I felt I was listened to, was made very comfortable and they helped with my medical issues.