Pharmacy & Online Prescriptions Issues
Managing medications and navigating the healthcare system can sometimes be challenging. Whether it is a shortage of your medication, understanding pharmacy and telehealth nuances, or issues concerning prescription transfers, we are here to assist. Our dedicated Care Team aims to address your concerns promptly, ensuring you continue your treatment without a hitch.
Managing medications and navigating the healthcare system can sometimes be challenging.
Our dedicated Care Team aims to address your concerns promptly, ensuring you continue your treatment without a hitch.
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Frequently Asked Questions
Shortages of medication can be due to various reasons like manufacturing problems or delays in delivery. Regardless of the reasons, we are here to support you and offer solutions.
Email us at help@medvidi.com or call us at (504) 414-5095, and we will help you find a pharmacy that has your medication. We may also contact your medical provider to ask for an alternative medication or adjustment. Note that any changes need your provider’s approval to ensure your safety. Sometimes a follow-up appointment might be necessary if the change in your prescription is significant.
Some pharmacies, large chains and small independents may not accept electronic prescriptions (eRx) from telehealth services due to their specific policies. These policies and the list of pharmacies vary from state to state. If you encounter this issue, reach out to our support team at help@medvidi.com or call us at (504) 414-5095, and we will assist you in finding a pharmacy that can fill your telehealth prescription.
All our providers hold licenses valid in the states they prescribe medications, allowing them to legally prescribe non-controlled and controlled substances online. If a pharmacy refuses to fill your prescription due to concerns with the doctor’s license, contact us at help@medvidi.com or call us at (504) 414-5095. We will swiftly address any discrepancies or concerns to ensure you can receive your medication.
If it happens, please contact us at help@medvidi.com or call us at (504) 414-5095. We will facilitate communication between the pharmacy and the medical provider to resolve any uncertainties regarding your prescription as quickly as possible.
Yes, transferring your prescription may be possible, depending on the medication and pharmacy location. If you need to change the pharmacy, please contact us at help@medvidi.com or call us at (504) 414-5095. A support agent will connect with both the current and the new pharmacy and transfer the prescription if it can be filled there. You may also consult your medical provider on alternative medications available in the first chosen pharmacy.
Note that MEDvidi’s providers cannot increase supply, order, or transfer controlled substances such as Ritalin, Adderall, etc. due to nationwide restrictions and remands. Also, due to the risk of electronic fraud and DEA guidelines, our providers do not send electronic scripts for controlled substances to multiple pharmacies for stock availability.
Refill requests are typically processed by the Care Team by the end of the same working day. Then, your healthcare provider has to approve the refill and send it to the pharmacy, and this step may take up to 72 hours. You may need to have a follow-up appointment to refill your prescription. If there’s a delay beyond 72 hours, please contact us at help@medvidi.com or call us at (504) 414-5095, and we will quickly get in touch with your provider to expedite the process.
Remember, refills can be requested only 25 days after the previous prescription’s fill date, and pharmacies usually dispense medication 30 days after the last fill date. We appreciate your understanding and patience as we work to manage your medication needs promptly and accurately.
If your pharmacy has not received the prescription sent by your provider, contact us at help@medvidi.com or call us at (504) 414-5095, and we will do our best to help you. Always call your pharmacy first to confirm whether your prescription is ready for pickup or check this information on your Personal Portal.
Consider these options:
- Inquire about non-coverage reasons. Understand why the medication is not covered.
- Seek prior authorization. Some medications require a form from your provider explaining why the medication is necessary, potentially leading to insurance approval.
- Request an exception and file an appeal. If initially denied, request an exception. If the exception is denied, file an appeal with your provider’s support.
- Discuss alternatives with your doctor. Communicate with your provider to find effective and less expensive or covered alternative medications.
- Explore discounts and assistance programs. Search for discounts, coupons, and patient assistance programs to help cover medication costs.
