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Join MEDvidi to advance mental health care

Working at MEDvidi is a chance to make a difference for thousands of patients across the US. With our technology-driven approach, you’ll save time on administrative tasks, dedicating it to helping people and growing your impact in the medical landscape.
Join us to work on your own schedule and expand your practice.
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Our mission

At MEDvidi, our mission is to revolutionize the way individuals perceive, access, and engage with mental health care.

Our driving purpose is to break down barriers to mental health care by providing accessible, affordable, and stigma-free services through an innovative online platform. We believe that seeking help should be an empowering journey that is driven by an evidence-based approach, personalized treatment, and a sense of community.

Our values

Communicate openly and demonstrate high ethical standards in everything we do
We aim to make mental health care accessible and affordable to everyone
We stand for stigma-free communication and zero discrimination
Each decision is evidence-based and purpose-led, focusing on what’s best for the patients
Explore new ways to benefit from technology in healthcare
Set high standards and lead by example, searching for solutions and providing valuable feedback

Our benefits​

Flexible hours

Create your own schedule and adjust it as needed

Referral bonuses

Invite other medical providers to MEDvidi and get bonuses through our referral program

License reimbursement

MEDvidi sponsors your medical and DEA licenses

Training and career growth

Shape your skills through regular training and enhance your personal brand with the help of MEDvidi

Remote work

Work from wherever you find convenient (within the state(s) of your practice)

Work part-time or shift to W2

Get an opportunity to shift to full-time job at MEDvidi

Supportive community

Get consultations and supervision whenever you need it to grow professionally and support your mental health

Designated Administrative Assistant

Your personal assistant will handle the majority of administrative tasks so that you can spend more time with patients

Create your own schedule and adjust it as needed

Work from wherever you find convenient (within the state(s) of your practice)

MEDvidi sponsors your medical and DEA licenses

Shape your skills through regular training and enhance your personal brand with the help of MEDvidi

Get an opportunity to shift to full-time job at MEDvidi

Your personal assistant will handle the majority of administrative tasks so that you can spend more time with patients

Invite other medical providers to MEDvidi and get bonuses through our referral program

Get consultations and supervision whenever you need it to grow professionally and support your mental health

Interested in joining the world's largest mental health platform? You decide your schedule and how much you want to work, we'll take care of the client referrals and billing details!

Find out how much you could be making by using the earnings calculator!

Estimated Earnings with MEDvidi

I want to work:
30
HOURS PER WEEK
50

*Estimated Annual Earnings:

$

*MEDvidi does not guarantee any amount of minimum earnings. The above is an estimate based on many different factors on the platform.

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Tier 1 Support Agent

Pakistan

About The Position

At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.

As a Tier 1 Support Agent, you will serve as the main point of contact for issues and questions about MEDvidi CS support. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define MEDvidi’s support processes and work with our team to develop and scale the Technical Support function. The goal is to achieve excellent performance from your team that will bring sustainable business growth.

Requirements

  • Ability to fully focus on, understand, and respond appropriately to patient concerns.
  • Quickly grasp the patient’s issue and determine the best course of action.
  • Analyze information and make sound decisions to resolve patient concerns efficiently.
  • Experience in healthcare and customer service.
  • Must have the ability to deliver exceptional service and maintain professionalism even when assisting an angry patient.
  • Must be able to be positive, empathetic, and solution driven in all patient interactions.
  • Must have working knowledge of Electronic Health.
  • Records to accurately document and retrieve patient information.
  • Understanding HIPAA regulations to always ensure patient privacy and data protection.

Responsibilities

  • Answering incoming patient calls promptly and professionally.
  • Make outbound calls to patients when needed.
  • Return missed calls.
  • Follow all SLAs within their timeframes.
  •  Keep them informed if a wait is needed.
  •  Provide clear, empathetic, and respectful communication in every interaction.
  •  Escalate patient issues that aren’t FCR to the correct department or team lead immediately.


Please visit our website at www.medvidi.com for information about our services. If interested in joining our team, please email. We hope to hear from you soon!

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