Medical Administrative Assistant (EU)
About The Position
At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.
We are expanding our operations in the EU and building a strong local team. We are looking for an experienced Medical Administrative Assistant who can not only provide exceptional administrative and clinical support to our healthcare providers but also contribute to shaping and strengthening our EU team from the ground up.
This role is essential in facilitating seamless provider-patient communications, managing electronic medical records (EMR), coordinating pharmacy services, and ensuring efficient telehealth operations. The ideal candidate will deliver outstanding support while helping establish robust workflows and processes, maintaining high standards of patient care and provider satisfaction, and playing a key role in the growth of our EU presence.
Requirements
Required:
- Bachelor's degree in Healthcare Administration or a related field.
- At least 2 years of experience as a Medical Administrative Assistant.
- Strong understanding of medical terminology and healthcare workflows.
- Solid understanding of HIPAA guidelines with strict adherence to patient privacy and data protection.
- Ability to communicate and collaborate effectively with U.S.-based customers.
- Fluency in English and Russian.
- Ability to work remotely in the EU in a fixed schedule aligned with GMT-5 (11 AM - 8 PM). The role is based on a five-day workweek with a non-standard start day (the week may begin on any day, depending on operational needs).
Preferred:
- Experience in mental health or telehealth settings.
- Knowledge of pharmacy operations and prescription processes.
- Relevant healthcare administration certifications.
Personal Attributes:
- Strong skills in patient communication: ability to understand concerns, identify core issues quickly, make confident decisions, and respond with clarity and care.
- High attention to detail and accuracy.
- Strong problem-solving and analytical skills.
- Ability to remain calm, professional, and service-oriented, even in challenging interactions.
- Reliable, organized, and adaptable to shifting priorities.
Technical Competencies:
- Healthcare platforms, CRM systems, and EHR.
- Communication tools (phone, email, chat, Intercom, Slack).
- Prescription management software.
- Documentation and reporting tools.
- Google Workspace; Amazon Workspaces.
- Reliable high-speed internet (min. 20 Mbps) + backup connection.
- Quiet, dedicated home office with proper equipment.
Responsibilities
Provider Support Management:
- Serve as the primary support contact for assigned healthcare providers.
- Monitor and respond to provider inquiries through internal communication channels.
- Prioritize and resolve provider concerns in a timely manner.
- Maintain ongoing communication with clinical leadership regarding provider needs and issues.
- Assist providers in sustaining efficient and compliant clinical workflows.
Patient Care Coordination:
- Manage incoming patient communications via phone, email, and chat.
- Coordinate follow-up appointments, medication requests, and care-related actions.
- Process and document patient inquiries using standardized templates and protocols.
- Facilitate verification processes and ensure accurate data collection.
- Update and maintain patient documentation within electronic medical record systems.
Pharmacy Operations:
- Coordinate pharmacy updates and prescription-related changes.
- Document medication concerns directly in the patient's medical records.
- Assist in the processing of electronic prescriptions and related tasks.
- Act as a liaison among providers, patients, and pharmacies.
- Ensure all prescription information is accurate and current.
Clinical Administration:
- Maintain accurate and up-to-date documentation within CRM and EMR systems.
- Process intake verifications and manage appointment scheduling.
- Support the creation and management of electronic prescriptions (eRx).
- Collaborate with the billing/refund team to resolve patient account issues.
- Complete daily priority tasks within established timelines and operational guidelines.
Why Join MEDvidi:
- A chance to contribute to a high-impact, product-driven company in the medical tech space.
- Clear growth opportunities and a competitive compensation package.
- Fully remote collaboration from any EU country under a B2B model.
- Health insurance is available after the probation period.
- Sports & wellness compensation.
- 19 paid vacation days annually.
- 4 additional wellness days each year.
- Paid sick leave for the first 5 working days.
- Thoughtful gifts for key life events.
- Personalized English lessons through Preply.
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