Join MEDvidi to advance mental health care

Working at MEDvidi is a chance to make a difference for thousands of patients across the US. With our technology-driven approach, you’ll save time on administrative tasks, dedicating it to helping people and growing your impact in the medical landscape.
Join us to work on your own schedule and expand your practice.

Our mission

At MEDvidi, our mission is to revolutionize the way individuals perceive, access, and engage with mental health care.

Our driving purpose is to break down barriers to mental health care by providing accessible, affordable, and stigma-free services through an innovative online platform. We believe that seeking help should be an empowering journey that is driven by an evidence-based approach, personalized treatment, and a sense of community.

Our values

Communicate openly and demonstrate high ethical standards in everything we do
We aim to make mental health care accessible and affordable to everyone
We stand for stigma-free communication and zero discrimination
Each decision is evidence-based and purpose-led, focusing on what’s best for the patients
Explore new ways to benefit from technology in healthcare
Set high standards and lead by example, searching for solutions and providing valuable feedback

Our benefits​

Flexible hours

Create your own schedule and adjust it as needed

Referral bonuses

Invite other medical providers to MEDvidi and get bonuses through our referral program

License reimbursement

MEDvidi sponsors your medical and DEA licenses

Training and career growth

Shape your skills through regular training and enhance your personal brand with the help of MEDvidi

Remote work

Work from wherever you find convenient (within the state(s) of your practice)

Work part-time or shift to W2

MEDvidi sponsors your medical and DEA licenses

Supportive community

Get consultations and supervision whenever you need it to grow professionally and support your mental health

Designated Administrative Assistant

Your personal assistant will handle the majority of administrative tasks so that you can spend more time with patients

Create your own schedule and adjust it as needed

Work from wherever you find convenient (within the state(s) of your practice)
MEDvidi sponsors your medical and DEA licenses
Shape your skills through regular training and enhance your personal brand with the help of MEDvidi
Get an opportunity to shift to full-time job at MEDvidi
Your personal assistant will handle the majority of administrative tasks so that you can spend more time with patients
Invite other medical providers to MEDvidi and get bonuses through our referral program
Get consultations and supervision whenever you need it to grow professionally and support your mental health

Interested in joining the world's largest mental health platform? You decide your schedule and how much you want to work, we'll take care of the client referrals and billing details!

Find out how much you could be making by using the earnings calculator!

Estimated Earnings with MEDvidi

I want to work:
30
HOURS PER WEEK
50

*Estimated Annual Earnings:

$

*MEDvidi does not guarantee any amount of minimum earnings. The above is an estimate based on many different factors on the platform.

Open roles

Customer Support Director

California · Full-time · Management

About The Position

Who We Are

At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.


Using innovative telehealth technology, we connect patients with qualified healthcare providers who deliver personalized mental health solutions. From the convenience of their homes, patients can easily find a provider, schedule and attend appointments, and manage their care through a seamless Patient Portal.


This transformative approach is powered by the MEDvidi team—a 100% remote, global, and diverse group of professionals working across multiple time zones. Our team thrives on collaboration and is enriched by the unique perspectives, experiences, and ideas of its members. United by a passion for making a real impact on people’s mental health, we are the driving force behind MEDvidi’s mission and success.


MEDvidi is seeking a Customer Support Director to lead our customer support operations with precision and care. This role is pivotal in ensuring that our patients and healthcare providers receive outstanding support, contributing to the mission of delivering accessible and affordable mental healthcare. 

Requirements

  • 7+ years in a Director of Customer Service role or equivalent.
  • 5+ years of experience in a direct patient care setting.
  • Proven success in managing remote and multicultural teams.
  • Strong leadership, management, organization, and decision-making skills.
  • Communication and conflict resolution
  • Expertise in data analysis and performance metric
  • Proficiency in working tools like Google Suite, Slack, and Notion, and professional tools like Intercom, Tableau, Lookerstudi etc.

Responsibilities

  • Align customer support strategy with company goals, define KPIs, and manage the budget.
  • Lead a remote, global team, ensuring training, recruitment, and talent retention.
  • Enhance customer satisfaction, resolve escalations, and gather feedback for improvements.
  • Improve support processes, implement AI tools, and explore new customer channels.
  • Collaborate with cross-functional teams and manage vendor relationships.
  • Ensure compliance with healthcare regulations, maintain support quality, and oversee crisis management.
  • Use analytics to monitor trends, guide decisions, and report on performance.
  • Advocate for the customer and foster a customer-centric culture across the organization.


Benefits:

  • Healthcare insurance
  • Dental insurance
  • Vision
  • 401 (k)
  • PTO (15 days)
  • Medical leave (15 days)
  • 3 wellness days

Apply for this position

Ready to join?