Join MEDvidi to advance mental health care

Working at MEDvidi is a chance to make a difference for thousands of patients across the US. With our technology-driven approach, you’ll save time on administrative tasks, dedicating it to helping people and growing your impact in the medical landscape.
Join us to work on your own schedule and expand your practice.

Our mission

At MEDvidi, our mission is to revolutionize the way individuals perceive, access, and engage with mental health care.

Our driving purpose is to break down barriers to mental health care by providing accessible, affordable, and stigma-free services through an innovative online platform. We believe that seeking help should be an empowering journey that is driven by an evidence-based approach, personalized treatment, and a sense of community.

Our values

Communicate openly and demonstrate high ethical standards in everything we do
We aim to make mental health care accessible and affordable to everyone
We stand for stigma-free communication and zero discrimination
Each decision is evidence-based and purpose-led, focusing on what’s best for the patients
Explore new ways to benefit from technology in healthcare
Set high standards and lead by example, searching for solutions and providing valuable feedback

Our benefits​

Flexible hours

Create your own schedule and adjust it as needed

Referral bonuses

Invite other medical providers to MEDvidi and get bonuses through our referral program

License reimbursement

MEDvidi sponsors your medical and DEA licenses

Training and career growth

Shape your skills through regular training and enhance your personal brand with the help of MEDvidi

Remote work

Work from wherever you find convenient (within the state(s) of your practice)

Work part-time or shift to W2

MEDvidi sponsors your medical and DEA licenses

Supportive community

Get consultations and supervision whenever you need it to grow professionally and support your mental health

Designated Administrative Assistant

Your personal assistant will handle the majority of administrative tasks so that you can spend more time with patients

Create your own schedule and adjust it as needed

Work from wherever you find convenient (within the state(s) of your practice)
MEDvidi sponsors your medical and DEA licenses
Shape your skills through regular training and enhance your personal brand with the help of MEDvidi
Get an opportunity to shift to full-time job at MEDvidi
Your personal assistant will handle the majority of administrative tasks so that you can spend more time with patients
Invite other medical providers to MEDvidi and get bonuses through our referral program
Get consultations and supervision whenever you need it to grow professionally and support your mental health

Interested in joining the world's largest mental health platform? You decide your schedule and how much you want to work, we'll take care of the client referrals and billing details!

Find out how much you could be making by using the earnings calculator!

Estimated Earnings with MEDvidi

I want to work:
30
HOURS PER WEEK
50

*Estimated Annual Earnings:

$

*MEDvidi does not guarantee any amount of minimum earnings. The above is an estimate based on many different factors on the platform.

Open roles

Patient Support Specialist

Indonesia · Full-time · Middle

About The Position

About MEDvidi

MEDvidi is a leading tele mental health provider delivering comprehensive online mental health services through a network of licensed professionals. We specialize in treating ADHD, anxiety, depression, stress, OCD, and insomnia, offering accessible and cost-effective virtual care solutions. With a global workforce of 150+ professionals, we're committed to revolutionizing mental healthcare delivery through innovative telehealth solutions.

Position Overview

The Patient Support Specialist serves as a vital first point of contact for patients seeking mental health services through our telehealth platform. This role focuses on delivering exceptional customer service through various communication channels, providing initial patient support, and ensuring smooth coordination with Provider Assistants for escalated matters. The position emphasizes creating positive patient experiences while maintaining efficient communication flow.


Requirements

Qualifications:

  • Bachelor's degree in any field
  • Strong customer service background, minimum 2 years experience
  • Excellent verbal and written communication skills
  • Basic understanding of healthcare terminology
  • Experience with customer relationship management systems

Preferred

  • Experience in healthcare or mental health settings
  • Background in telehealth or remote customer support
  • Knowledge of HIPAA compliance
  • Multilingual capabilities

Personal Attributes

  • Outstanding customer service orientation
  • Excellent active listening skills
  • Empathetic and patient demeanor
  • Strong problem-solving abilities
  • Professional and courteous communication style
  • Ability to maintain composure in challenging situations
  • Detail-oriented and organized
  • Team-oriented with positive attitude
  • Adaptable to changing priorities
  • Commitment to patient privacy and confidentiality

Technical Competencies

  • Customer service platforms and CRM systems
  • Communication tools (phone, email, chat systems, Intercom, Slack)
  • Documentation and tracking tools
  • Virtual meeting platforms
  • Troubleshooting skills
  • Google Workspace
  • Amazon WorkSpaces
  • Reliable high-speed internet connection (minimum 20 Mbps download/upload)
  • Backup internet connection
  • Quiet, dedicated home office space with appropriate equipment

Responsibilities

Patient Communication

  • Manage incoming patient inquiries through phone, chat, and email channels
  • Provide warm, professional first-line support to new and existing patients
  • Guide patients through initial steps of their healthcare journey
  • Address basic questions about services, processes, and platform usage
  • Ensure timely response to all patient communications
  • Maintain high standards of customer service in all interactions

Support Services

  • Direct patients to appropriate resources and departments
  • Provide backup support for Provider Assistants during high-volume periods
  • Relay accurate information about appointment availability
  • Document all patient interactions in healthcare management system

Service Standards & Procedures

  • Follow established communication guidelines and templates
  • Maintain accurate and timely documentation of all interactions
  • Ensure patient privacy and HIPAA compliance in all communications
  • Participate in team training and development sessions
  • Apply standard operating procedures consistently



Apply for this position

Ready to join?