People Operations Specialist
About The Position
MEDvidi is an AI-powered mental healthcare platform setting a new standard for safe, effective, and scalable psychiatric care in the United States. We combine licensed providers with proprietary AI tools to deliver consistent, outcomes-driven treatment for conditions like ADHD, anxiety, depression, and more. MEDvidi's technology automates charting, follow-ups, and treatment planning, freeing providers to focus on patient care while improving efficiency and clinical quality.
We're looking for a People Operations Specialist to take full ownership of the provider (clinician) lifecycle: preboarding, onboarding, document coordination, and offboarding. You'll join the Business Operations team, working hand-in-hand with our Senior HR Ops Specialist on shared workflows, with close collaboration across Finance, Legal, and Clinical Operations.
Why this role
- Real ownership from day one: you own the full provider lifecycle (preboarding → onboarding → offboarding) and your work directly determines whether providers have a smooth start and a clean exit.
- Direct line to business impact: onboarding speed and quality directly affect how fast providers begin seeing patients and generating revenue; the importance of this function is recognized at C-level.
- Shape the process, don't just run it: we're actively restructuring ownership of onboarding/offboarding, and we explicitly welcome spotting inefficiencies and building automation (Notion, Zapier) rather than following a fixed script.
Responsibilities
- Own end-to-end preboarding and onboarding for new providers: post-offer communication, document collection, checklist tracking, system setup coordination, Notion onboarding projects, welcome meetings, etc.
- Manage provider offboarding workflows: documentation closure, system access removal, and coordination with Finance, Legal, and Clinical Operations.
- Build and maintain HR operational reports on provider lifecycle metrics (time-to-onboard, completion rates, offboarding timelines, document status) to support decision-making by the Operations Manager.
- Maintain referral bonus eligibility tracking for newly onboarded providers.
- Maintain data accuracy and consistency across HR systems (BambooHR, Notion, Justworks, internal provider databases) throughout the employment lifecycle.
- Identify recurring manual tasks in provider lifecycle workflows, support automation efforts, and document processes and SOPs as workflows evolve.
Requirements
- 2+ years of experience in HR operations, HR administration, or a generalist role with a strong operational focus.
- Proven experience managing high-volume onboarding/offboarding cases in parallel, with reliable, on-time closure and zero dropped steps.
- Experience with HRIS systems (BambooHR is a strong advantage) and disciplined data hygiene across multiple tools.
- Solid Notion skills: task management, databases, and automation.
- Strong analytical skills: building structured reports and dashboards, spotting patterns and anomalies in operational data.
- Highly organized and detail-oriented: accuracy in documents and checklists is non-negotiable in this role.
- Strong cross-functional communication: comfortable flagging blockers early and building clear handoffs with Finance, Legal, and Clinical Operations.
- Advanced English (C1+) written and spoken, for daily communication with US-based providers and stakeholders and fluent Russian.
- Availability to work 2 PM – 10 PM CET.
What we offer
- High-impact environment: A chance to contribute to a product-driven company in the medical tech space.
- Growth & compensation: Clear growth opportunities and a competitive compensation package.
- Remote-first: Fully remote long-term collaboration under a B2B model.
- Health & wellness: Health insurance after the probation period, plus sports & wellness compensation.
- Career development: Clear growth opportunities, including personalized English lessons via Preply.
- Time off: 19 paid vacation days annually, 3 additional wellness days each year, and paid sick leave for the first 5 working days.
- Culture: Thoughtful gifts for key life events and offline corporate events.
Ready to make an impact? Send us your profile, let's build something meaningful together.
MEDvidi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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- Talk to our HR manager
- Talk to our Head of MedOps
- Get an offer!