Senior Clinical Practice Manager
About The Position
The Senior Clinical Practice Manager (SCPM) is a senior clinician-operator embedded within MEDvidi's Clinical Operations function. This role is accountable for provider performance, clinical quality oversight, and operational execution across an assigned provider portfolio. Functioning as a bridge between clinical leadership and front-line providers, the SCPM drives quality improvement, manages complex escalations, and ensures that MEDvidi's standards of care are consistently met within a highly regulated telehealth environment.
Responsibilities
Provider Support & Performance Monitoring
- Provides senior clinical leadership and operational direction to Clinical Practice Managers and Clinical Quality Leads, driving the build-out of an RN-led provider management model that centers clinical expertise in trend identification, performance oversight, and day-to-day operational decision-making.
- Serve as an operational and clinical resource for an assigned cohort of providers directly managed by RNs, handling routine inquiries, documentation questions, and workflow guidance.
- Track provider-level trends via the Clinical Excellence Index (CEI), flagging anomalies or performance concerns.
- Support the scheduling and documentation of provider 1:1 meetings per the established cadence.
- Assist in the development and delivery of individualized coaching feedback.
Quality Assurance & Documentation
- Conduct chart reviews and audits; escalate findings with clinical nuance as appropriate.
- Ensure providers maintain compliance with MEDvidi note standards.
- Participate in collaborative peer review processes and contribute to quality improvement efforts.
Operational Execution
- Participate in the development, refinement, and enforcement of SOPs.
- Collaborate with the Director and clinical ops teams on the monthly provider educational series, including content development and facilitation.
- Partner with Care Management on escalated patient cases requiring clinical judgment and triage.
- Ensure provider compliance with state-specific regulatory requirements, including e-prescribing workflows, collaborative MD agreements, and documentation standards.
- Assist with onboarding of new providers, including interviews, orientation to clinical documentation standards and platform workflows.
- Represent Clinical Operations in cross-functional meetings with Biz Ops, Legal/HR, and the Capacity team as needed.
Clinical Practice Expectation
- Maintains a limited clinical caseload not to exceed 4 hours of patient care per week (approximately 10% of role capacity)
- Participates in clinical coverage
Requirements
Required
- Active, unrestricted APRN license in good standing; eligible for multi-state licensure or currently licensed in MEDvidi operating states (10+ licenses) including a DEA registration.
- Minimum 7-10 years of clinical practice experience; minimum of two years telehealth experience required and prior operations or QI leadership required.
- Prior experience in clinical operations, quality improvement, or provider management capacity.
- Demonstrated ability to review and critically evaluate clinical documentation and prescribing practices.
- Familiarity with controlled substance prescribing regulations, including DEA requirements and state-specific rules.
- Proficiency in EMR systems; prior experience with e-prescribing workflows required.
- Strong interpersonal and communication skills with the ability to deliver constructive feedback to clinical peers.
Preferred
- Experience in behavioral health, psychiatry, or addiction medicine.
- Familiarity with quality frameworks, chart auditing, or clinical performance metrics.
- Experience working within a structured performance management system (e.g., Lattice, BambooHR).
- Comfort with AI-assisted tools, clinical decision support, or data platforms.
WORKING CONDITIONS
This is a fully remote, telehealth-based position. The SCPM must have a dedicated, HIPAA-compliant workspace and reliable internet access. The role requires availability during standard business hours with occasional flexibility to support provider schedules across multiple time zones.
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