Senior Product Manager, AI
About The Position
MEDvidi is a leading telehealth provider specializing in mental health issues. We focus on delivering treatment outcomes to our patients as our north star.
We are building a complete ecosystem of solutions and apps for mental health issues to make people happy and healthy. You will make a measurable impact on people’s lives while driving business growth.
We are uniquely positioned to use AI to:
- Ensure the highest safety standards for our patients
- Ensure high-quality standardised treatment processes and path to achieving treatment outcomes
- Resolve patient issues and concerns without delays and errors
The person in this role will focus on our internal support systems to enable quick and high-quality resolution of patient queries across multiple channels (SMS, LiveChat, Phone calls, Email) to allow our support agents and provider assistants to focus on value-added work.
Requirements
- At least 5 years of experience as a product manager
- At least 2 years of experience working with AI products
- Fit with our culture: focus (saying no), transparency (proactive communication), ownership (you own the initiative until its done in full), evidence-based decision making (you will get challenged to provide data, research, or logical arguments to support your conclusions)
- Experience working as a part of a product team, driving collaboration and execution of the whole team
- Structured approach to problem-solving – we love issue trees
- Experience making decisions based on data analysis and user research (incl. internal users)
- Fluent Russian and B2-C1 level of English
We realise that you may not fit all the requirements, yet be a perfect fit for us. We encourage you to apply even if you don’t tick all the boxes.
Responsibilities
In this role, you will…
- Work as a part of a product team focused on resolving patient requests to our support team with AI
- Implement automatic workflows that AI can use to resolve a patient request without human involvement
- Centralise all communications in one internal system
- Iteratively improve the intent classification model of patient requests
- Scale from serving patient requests across multiple channels, starting from SMS
- Collaborate extensively with Medical Operations, Support and other internal items to understand key opportunities at eliminating manual business processes through automation
- Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders
Benefits:
- Insurance after the probationary term.
- Sports compensation.
- Remote work on a B2B basis
- 19 working days of vacation per year.
- 3 additional wellness days per year.
- Paid sick leave for the first 5 working days.
- Gifts to employees for important events.
- Career Development.
- Personalized English lessons.
Apply for this position
Ready to join?
- Explore open roles and apply
- Talk to our HR manager
- Talk to our Head of MedOps
- Get an offer!