FREQUENTLY ASKED QUESTIONS
About MEDvidi
What is MEDvidi?
MEDvidi is an online mental health treatment center aiming to make professional care accessible and affordable for everyone. Our team of healthcare experts provides patients with personalized treatment plans for the following conditions:
- Attention deficit hyperactivity disorder (ADHD)
- Anxiety disorders
- Depression
- Insomnia
- Stress
- Chronic fatigue syndrome
- Obsessive-compulsive disorder
You can learn more about MEDvidi, our mission, and our team of healthcare providers on the corresponding pages.
Which conditions do you treat?
MEDvidi provides personalized treatment plans for the following conditions:
- Attention deficit hyperactivity disorder (ADHD)
- Anxiety disorders
- Depression
- Insomnia
- Stress
- Chronic fatigue syndrome
- Obsessive-compulsive disorder
Where MEDvidi services are available?
How does MEDvidi work?
At MEDvidi, you can see a healthcare provider online for a variety of mental health conditions. The treatment process includes the following steps:
- Step 1. Sign up and reserve an appointment time. Create an account and fill out the basic personal information and the Intake form. Reserve the date and time for your appointment by choosing a time slot and making a payment. Note that the reserved appointment time is not final, and you may be offered other options at the next step.
- Step 2. Confirm the appointment date and time. The Care Team will process your Intake form and complete a PDMP (prescription drug monitoring program) verification. Once all the verifications are successful, a support agent will contact you to confirm the time and date of your upcoming appointment.
- Step 3. Initial video visit. See a certified healthcare provider who will assess your symptoms, review your health history, and create a personalized treatment plan.
- Step 4. Follow-ups. Connect with your provider regularly to track your progress, refill your prescriptions, and discuss any questions related to the treatment process.
What kinds of healthcare providers work at MEDvidi?
Do you provide disability letters?
Currently, medical practitioners at MEDvidi do not provide disability letters.
Appointments
What’s included in the initial and follow-up appointments?
The initial appointment lasts for 30 minutes. It includes a comprehensive evaluation by a healthcare provider and the implementation of a personalized treatment plan.
Follow-up visits are 15 minutes in length and allow you and your doctor to monitor your progress and adjust your treatment plan if needed.
How long does it take to diagnose ADHD?
What’s included in a personalized treatment plan?
Should I book several appointments in advance?
Prescription
Can I receive a prescription without seeing a healthcare provider?
No, obtaining a prescription is only possible after having a video appointment with a healthcare provider and completing a thorough assessment. Prior to the appointment, make sure to provide an approved photo ID, complete an intake and medical history form, complete a medication and substance form, provide insurance ID if applicable, and other necessary mental health screening forms.
Note that booking an appointment does not guarantee receiving a prescription because it is the sole discretion of the provider to choose the most appropriate treatment option based on the diagnosis and health history.
What medications can MEDvidi providers prescribe?
Healthcare providers at MEDvidi can legally prescribe a variety of medications for numerous conditions: ADHD, anxiety disorders, depression, and other mental health related conditions. The medications that may be prescribed include non-scheduled and Schedule II-V medicines. Note that the necessity for prescribing any medication is determined by your provider after a thorough evaluation of your symptoms, health history, and other factors.
Does booking an appointment guarantee obtaining a prescription?
No. Prescribing a medication is up to your healthcare provider and that is based upon their clinical judgment after a synchronous visit has occurred. Elements of that visit include an initial assessment, a review of health history, and individual needs.
Why was I prescribed medication different from what I requested?
We understand that you may have expectations regarding specific treatments, and our medical team will consider your request. However, being responsible for prescribing the most appropriate medication, your clinician may define another option as safer and potentially more effective.
We carefully select medical providers, making sure they are experienced and qualified to treat a range of mental health conditions. But sometimes, finding the right medication requires trial and adjustment. So, if you feel your current medication isn’t working, discuss this openly with your healthcare provider.
Can I be prescribed ADHD medication while on Suboxone treatment?
Yes, it is possible to be prescribed ADHD medication while undergoing Suboxone treatment. However, because of safety concerns, patients must provide a letter from their clinician indicating that it is safe and appropriate for them to receive stimulant ADHD medication.
If you are currently taking or weaning off Suboxone, healthcare providers at MEDvidi can prescribe you ADHD medication only after obtaining the above-mentioned letter.
Is medication the first-line treatment for mental health conditions?
Do you prescribe Schedule II medications?
Can I receive an urgent refill without seeing a provider?
Can I obtain a post-dated prescription?
When will I see the effects of my prescribed medication?
Should I see a provider located in my state to receive a prescription?
In most cases, you must be in your state of residence at the time of a visit in order for an official visit to occur, and that provider must be licensed in your state of residence. Contact our Care Team at (504) 414-5095 or help@medvidi.com if you plan to travel outside of your state or discuss it beforehand with your healthcare provider to learn how to organize your treatment during that time.
Pricing
How much does it cost?
The cost of an appointment is dependent on the type of service. The majority of our services cost $195 for an initial appointment and $159 for a follow-up appointment. Please contact our Care Team if you want to know the exact price of your visit in advance. Alternatively, choose the service you want on your Personal Portal and purchase it.
Will MEDvidi charge me extra for online prescriptions?
No, we don’t ask for any extra fees. You only pay for an appointment.
Is it necessary to have insurance to refill my prescription?
You can get a prescription refill even if you don’t have insurance.
Does MEDvidi accept insurance?
Currently, MEDvidi doesn’t accept insurance. We work on collaborating with several insurance providers and we will notify our patients once this option becomes available. Thank you for your understanding. Feel free to contact our Care Team at (504) 414-5095 or help@medvidi.com for more information.
DEA Update
Have the new DEA rules become valid on November 11, 2023?
According to the information from the DEA, several changes in prescribing controlled substances through telehealth should have become valid on November 11, 2023. However, as per the latest update from the DEA, current rules have been extended until December 31, 2024. So, patients can continue receiving online prescriptions without the need to see their healthcare providers in person.
What changes on December 31, 2024?
The new regulation will affect those who begin their online treatment after December 31, 2024. However, the DEA is reviewing what their future policy will incorporate.
What is a controlled substance?
Controlled substances are medications and other substances with high risk or potential for abuse and addiction. Because of that, the government controls their distribution and delivery.
Several medications for the treatment of ADHD (attention deficit hyperactivity disorder), depression, anxiety disorders, insomnia, and other conditions fall under the category of controlled substances.